1. Our 48-Hour Money-Back Guarantee
100% Money-Back Guarantee
Every first-time purchase of a Toolschase plan or individual tool comes with a 48-hour money-back guarantee, starting from the time your payment is completed.
If any tool included in your purchase is not working and our support team cannot fix the problem, you can request a full refund within 48 hours of payment.
2. When Can You Get a Refund?
You may qualify for a refund if all the following conditions are met:
- You contact us within 48 hours of completing your payment.
- One or more tools included in your purchased plan are not working properly.
- You contact our support team and give us a reasonable chance to fix the issue.
Many access problems can be fixed within a few hours. Our team will do its best to resolve your issue as quickly as possible.
3. When Are Refunds Not Available?
Refunds will generally not be available in the following cases:
- Your refund request is submitted after the 48-hour guarantee period.
- You change your mind or no longer need the service.
- You are unfamiliar with how to use a tool or its features.
- Your access is restricted because you have violated our terms of service.
- A temporary service interruption is resolved within a reasonable time.
These conditions do not affect any refund rights you may have under applicable law.
4. Contact Us Before Purchasing
Not sure which plan or tool is right for you? Please contact our support team before making a purchase. We can help explain the available plans, features, and access conditions so you can make an informed decision.
Our pre-sales support is available 24/7 through our website's available support channels or by email.
5. How to Request a Refund
To request a refund, email us with the following details:
- Your registered email address.
- Your order or transaction ID.
- The name of the tool or plan you purchased.
- A short explanation of the problem.
- Screenshots or other details that help us understand the issue, if available.
Our team will review your request and may contact you if more information is needed. If your refund is approved, we will generally return the payment through the original payment method where possible.
The time it takes for the refunded amount to appear in your account depends on your bank or payment provider.
6. Changes to This Policy
We may update this Refund Policy when necessary. Any changes will be published on this page. Refund requests will be handled in accordance with the applicable terms and laws.
Need Help With a Refund?
If you have questions about this policy or want to request a refund, contact our support team at:
Email: support@toolschase.com
Last Updated: October 16, 2026